Tracepos Data Protection Policy

1. Introduction

Tracepos is committed to protecting the personal data of our users, customers, and partners. This policy outlines how we collect, use, store, and protect personal data in compliance with the Nigeria Data Protection Act, 2023 (NDPA) and the General Data Protection Regulation (GDPR).

2. Scope

This policy applies to all personal data processed by Tracepos, including data from customers, employees, suppliers, and partners.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Consent: When individuals have given clear consent for us to process their personal data for specific purposes.
  • Contractual Necessity: When processing is necessary for the performance of a contract with the data subject or to take steps at their request before entering into a contract.
  • Legal Obligation: When processing is necessary to comply with a legal obligation.
  • Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by the data subject's rights.

4. Data Collection

We collect personal data through:

  • Direct Interactions: Information provided directly by individuals through our website, applications, or customer service channels.
  • Automated Technologies: Data collected automatically through cookies and similar technologies when individuals interact with our website or applications.

5. Data Usage

Personal data is used for:

  • Service Delivery: Providing and managing our point of sale (POS) and inventory management services.
  • Customer Support: Responding to inquiries, providing technical support, and improving user experience.
  • Marketing: Sending promotional materials, updates, and offers, subject to obtaining appropriate consent.
  • Compliance: Adhering to legal obligations and regulatory requirements.

6. Data Sharing

We may share personal data with:

  • Service Providers: Third-party vendors who assist in service delivery, under strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect legal rights.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Data Subject Rights

Individuals have the right to:

  • Access: Request a copy of their personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of their personal data under certain conditions.
  • Restriction: Request restriction of processing under certain conditions.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Data Portability: Request transfer of their data to another organization.

10. Consent

Where processing is based on consent, individuals have the right to withdraw consent at any time.

11. International Data Transfers

Personal data may be transferred to countries outside Nigeria. In such cases, we ensure that appropriate safeguards are in place to protect the data.

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this policy. The DPO can be contacted at [email protected].

13. Policy Updates

This policy may be updated periodically to reflect changes in legal requirements or our data processing practices. We will notify individuals of significant changes through appropriate channels.

14. Complaints

Individuals who believe their data protection rights have been violated may lodge a complaint with the Nigeria Data Protection Commission or seek judicial remedy.

15. Acceptance

By using our services, individuals acknowledge that they have read and understood this Data Protection Policy.

16. Contact Information

For any questions or concerns regarding this policy or data protection practices, please contact us at:

Tracepos Technologies
Email: [email protected]
Website: https://www.tracepos.net