This Partner and Account Manager Agreement ("Agreement") is entered into by and between Tracepos Technologies Limited ("Company," "we," "us," or "our") and the participating partner or agent ("Partner," "Account Manager," "you," or "your"). By enrolling in the Tracepos Partner Network, sharing your tracking assets, or servicing assigned accounts, you agree to be bound by the terms outlined below.
1. Program Overview & Enrollment
The Tracepos Partner Program empowers independent consultants, business service providers, sales professionals, and tech specialists to earn commissions by referring and managing merchants using the Tracepos business management ecosystem.
Enrollment requires registration on the Tracepos Partner Portal. We evaluate all applications and maintain sole discretion regarding partner acceptance, tier assignments, and credential distribution.
2. Commission Structure & Partner Tracks
Tracepos software subscriptions are billed as full annual plans (Basic at ₦75,000/yr, Growth at ₦100,000/yr, Small Business at ₦180,000/yr, and Premium at ₦250,000/yr). Commissions are calculated based on deal origination and partner track:
Track A: Self-Sourced Merchants (Direct Partner Origination)
When a Partner brings a new merchant directly through their own commercial outreach, client network, or partner referral link:
- Consulting Partner / Sub-Agent: Earns an upfront commission of 30% of the first-year annual subscription value (e.g. ₦54,000 per Small Business deployment).
- Enterprise Aggregator / Super Agent: Earns a direct upfront commission of 40% of the first-year annual subscription value (e.g. ₦72,000 per Small Business deployment), plus a 10% Year 1 / 5% renewal override on deals closed by their registered sub-agent team.
- Annual Recurring Renewals: Consulting Partners earn 15% recurring renewal commission and Enterprise Aggregators earn 20% to 30% direct renewal commission for every subsequent year the merchant renews, subject to Section 3.
Track B: Company-Assigned Leads (Tracepos Paid Marketing & Ad Origination)
When Tracepos allocates warm, inbound merchant inquiries generated through company marketing campaigns to a Certified Partner in their designated city/state:
- Year 1 License Commission: The assigned partner earns 15% of the first-year annual subscription value upon closing the deployment.
- Annual Recurring Renewals: The partner earns 10% recurring annual commission on subsequent yearly renewals, provided the partner maintains active account management.
- 100% Retainer on Services & Hardware: The Partner retains 100% of all client fees charged for on-site inventory data migration, hardware peripherals (thermal receipt printers, barcode scanners, cash drawers), and staff training.
SaaS Exclusivity: Tracepos is a Software-as-a-Service (SaaS) platform. Software commissions apply strictly to base annual software subscription fees. Physical hardware accessories, third-party payment gateway transaction fees, and SMS or utility service credits are non-commissionable.
3. Active Partner Status & Renewal Maintenance
The recurring annual renewal commission is designed to reward proactive client retention, field customer satisfaction, and ongoing local relationship management. To qualify for and maintain recurring renewal commissions, Partners must maintain Active Partner Status:
- 1st-Line Account Support: Provide initial operational support, catalog updates, and periodic check-ins to assist merchants before escalating advanced software issues to Tracepos engineering.
- Activity Threshold (The 180-Day Rule): A partner must onboard at least one (1) new merchant every 180 days (6 months) or maintain active documented support engagements with their existing accounts to retain lifetime renewal rights.
- Abandoned Accounts & Forfeiture: If a partner becomes unreachable, unresponsive to merchant inquiries, or abandons an account such that Tracepos central customer success must intervene to rescue and service the customer, the renewal commission for that merchant permanently reverts to Tracepos to fund ongoing retention operations.
4. Tracking, Attribution & Eligibility
- 90-Day Tracking Window: For digital referrals, prospective merchants must create an account within 90 days of engaging with your verified partner tracking link.
- Last-Click Policy: If a merchant engages with links from multiple partners prior to registration, attribution is awarded to the final authenticated tracking link clicked prior to sign-up.
- Self-Referral Prohibition: Partners cannot use their own referral links to license software for businesses where they maintain majority ownership or executive control in order to capture discounted subscriptions.
5. Payout Terms, Auditing & Settlements
- Human-Audited Disbursements: To protect financial integrity, all withdrawal requests undergo manual administrative review and verification against active merchant subscriptions. Funds are never disbursed on an automated autopilot timer.
- Weekly Settlement Cycle: Approved withdrawal requests submitted through the Partner Portal are processed on a weekly disbursement cycle directly into verified commercial bank accounts.
- Minimum Withdrawal Threshold: Payout requests require an accrued commission balance of at least ₦10,000. Balances below ₦10,000 remain securely in your Partner Wallet until reached.
- Disbursement Method: Payouts are made via direct electronic transfer into the verified Nigerian commercial bank account registered on your partner profile.
- Refund & Cancellation Clawbacks: If a merchant cancels, receives an authorized refund, or initiates a banking chargeback, any commission disbursed for that specific transaction will be deducted from future commission balances. Tracepos reserves the right to place a temporary hold on payouts if suspicious or fraudulent subscription activity is flagged.
6. Brand Protection & Marketing Compliance
Partners represent the public reputation of Tracepos and must adhere strictly to promotional guidelines:
- PPC Keyword Restrictions: Partners are strictly prohibited from bidding on paid search keywords containing "Tracepos", "Tracepos POS", or common variants across search networks (e.g., Google Ads, Bing Ads). Leads obtained via unauthorized branded search campaigns will be invalidated.
- Truth in Advertising: Partners may not claim unofficial pricing, guarantee unreleased system capabilities, or claim direct employment status as a Tracepos corporate director.
- Anti-Spam Regulations: Mass unsolicited emailing, WhatsApp broadcast spamming to cold lists, and unauthorized scrapers are grounds for immediate termination.
7. Termination & Program Revisions
Tracepos reserves the right to suspend or terminate partner privileges immediately without prior notice upon finding evidence of intentional fraud, brand misrepresentation, trademark bidding violations, or professional misconduct. Upon cause-based termination, pending unpaid commissions are forfeited.
Tracepos reserves the right to review and adjust commission percentages, incentives, and operational terms. Registered partners will receive notification of terms adjustments via their dashboard or registered email address.
8. Governing Law & Dispute Resolution
This Agreement is governed under the laws of the Federal Republic of Nigeria. Any formal legal proceedings arising from participation in this partner framework fall under the jurisdiction of the state courts located in Benin City, Edo State, Nigeria.